Applewood Mazda Surrey Privacy Policy
Effective Date: January 1, 2026
IMPORTANT NOTICE REGARDING SMS DATA
Applewood Mazda Surrey does not share customer opt-in information, including phone numbers and consent records, with affiliates or third parties for marketing or promotional purposes unrelated to providing our direct services. All SMS opt-in data is kept strictly confidential and only used for communications you have explicitly consented to receive.
1. Information We Collect
Personal Information
Name, email, phone number, physical address
Payment details when you make a purchase or request a quote
SMS and email opt-in records with timestamps
Non-Personal Information
IP address, browser, and device information
Website interaction patterns and analytics
Cookies and similar tracking technologies
Customer Communication
Inquiry and service request records
Appointment and service preferences
Service history and feedback
2. How We Use Your Information
Collected data is used to:
Provide and improve our services
Process transactions and payments
Communicate about inquiries, appointments, and service updates
Enhance website and system functionality
Detect and prevent fraud
Maintain records of communications and consents
3. SMS Messaging & Compliance
By opting into SMS services, you agree to receive service-related messages including appointment reminders, updates, and customer support notifications.
Consent & Opt-In
Messages are only sent with explicit opt-in consent
Timestamped records of opt-in are maintained
Compliant with CASL and all applicable Canadian laws
Opt-Out Instructions
Reply STOP to unsubscribe
A final confirmation message will be sent
No further messages will be sent unless you re-opt in
Opt-out requests are processed immediately
Message Frequency & Content
Frequency varies based on interactions with Applewood Mazda Surrey
Messages are strictly service-related unless additional consent is provided
Promotional messages are only sent with explicit consent
Help & Support
Reply HELP for assistance or contact info@applewood.ca
Support is available during standard business hours
Carrier Information
Standard message and data rates may apply
Carriers are not liable for delayed or undelivered messages
Messages are supported by major Canadian carriers
SMS Data Protection Statement
SMS consent data is never shared with third parties for marketing purposes
Data may be shared with authorized service providers strictly for message delivery
All records are protected with strict technical and administrative safeguards
4. Information Sharing & Disclosure
Applewood Mazda Surrey does not sell, rent, or trade personal information. Sharing occurs only with:
Service Providers
Vendors assisting in operations (payment processing, scheduling, CRM, SMS delivery)
Contractually obligated to maintain confidentiality
Legal Compliance
Where required by law, court order, or regulatory authority
Business Transfers
In mergers, acquisitions, or asset sales, your data remains protected under this policy
SMS opt-in data is excluded from all sharing except with authorized SMS providers.
5. Data Security
We maintain reasonable safeguards including:
Encryption of sensitive data in transit and at rest
Secure access controls and authentication mechanisms
Regular security assessments and updates
Employee training on data protection
Breach notification procedures in accordance with Canadian law
Secure backups and disaster recovery systems
Absolute security cannot be guaranteed.
6. Cookies & Tracking Technologies
We use cookies to:
Analyze site traffic and usage
Remember preferences
Improve website and system functionality
Measure service effectiveness
You can manage cookies via your browser settings. Disabling may limit certain features.
7. Your Rights & Choices
You may:
Access, update, or request deletion of your personal information
Opt-out of marketing emails or SMS messages
Withdraw consent for future communications
Request information about how your data is processed
Lodge a complaint with a supervisory authority
Requests can be submitted to info@applewood.ca.
8. Third-Party Links
Our websites may link to external sites. Applewood Mazda Surrey is not responsible for their privacy practices. This policy applies only to information collected directly by Applewood Mazda Surrey.
9. Changes to This Privacy Policy
We may update this policy periodically. The latest version will always be published with the effective date. Significant changes will be communicated via email or website notice.
10. Contact Us
Applewood Mazda Surrey
Phone: (604) 583-7121
Email: info@applewood.ca
Website: www.applewoodmazdasurrey.ca
By using our websites and services, you consent to this Privacy Policy.